Blmdcare terms of service

SECTION 24 - SERVICE-SPECIFIC TERMS (MEDICAL AND CARE SERVICES)

24.1 NATURE OF SERVICE

BLMDcare (BEINGLAZYMD CARE ENTERPRISE) acts as a service provider/agency. By booking our services, you acknowledge that our staff are assigned based on current availability and clinical assessment. We reserve the right to rotate staff to ensure safety and prevent caregiver burnout.

24.2 HOSPITAL SITTING AND HOME CARE

For Hospital Sitter bookings, our staff function as non-clinical companions (for hygiene, feeding, and comfort) unless a Registered Nurse is specifically requested and paid for. We do not override hospital medical protocols.

24.3 CANCELLATIONS AND REFUNDS

Assessments: There is a K200 Assessment fee that is non-refundable once the Clinical Officer has arrived at the property, and will only be refunded through the monthly subscription deduction should the Client decide to book the service

Shift Bookings: Cancellations made less than 4 hours before a shift start time will incur a 50% "Late Cancellation" fee to compensate the locum for their travel and lost time.

24.4 LOGISTICS AND ACCESS

The Client is responsible for providing a safe environment for our staff. If the location is deemed unsafe or inaccessible by our transport partners (Yango/Agency Transport), we reserve the right to suspend service until a safe alternative is provided.

24.5 NON-SOLICITATION (ANTI-POACHING)

The Client agrees not to enter into private employment arrangements with any staff member introduced by the Agency for a period of 12 months following the end of service. A "Placement Fee" of K5000 applies if a client hires our staff privately.

24.6 LIABILITY LIMITATION

While we vet all staff to the highest standards of the HPCZ/NMCZ, BEINGLAZY CARE ENTERPRISE is not liable for the natural progression of a patient’s medical condition. In emergencies, our staff are trained to call emergency services immediately.

21.7 SUBSISTENCE AND STAFF WELFARE

Shifts over 8 hours: For 12-hour or 24-hour home care shifts, the Client is expected to provide the staff member with a clean, safe place to sit and access to drinking water and bathroom facilities.

Meals: Unless otherwise agreed in a "Premium" package, staff are responsible for their own meals. The Client is under no obligation to provide food but must allow the staff member a 30-minute break to eat their packed meal.

21.8 MEDICATION ADMINISTRATION AND CONSENT

The Agency staff will only administer medications that are:

Clearly labeled in their original pharmacy packaging.

Accompanied by a valid prescription or hospital discharge summary.

The Agency reserves the right to refuse the administration of any traditional/herbal medicines or "unlabeled" concoctions that have not been clinically verified, to protect the safety of the patient and the license of the practitioner.

21.9 EMERGENCY MEDICAL EXPENSES

In the event of a medical emergency, Agency staff will contact the designated Emergency Contact provided during booking.

If the Emergency Contact is unreachable, the Agency is authorized to call an ambulance (e.g., SES, E-Medics, or Public Services). All costs associated with emergency transport and hospital admission are the sole responsibility of the Client.

21.10 THEFT AND PROPERTY LOSS

While the Agency conducts thorough background checks (including NRC and Police Clearance) on all locum staff, the Client is advised to secure all small valuables, cash, and jewelry. The Agency is not liable for claims of missing property unless a formal Police Report is filed and the staff member is found guilty by a court of law.

21.11 EQUIPMENT AND SUPPLIES

The Client is responsible for providing all necessary consumables (e.g., diapers, gloves, methylated spirit, cotton wool, or specific cleaning detergents) unless the Client has purchased a "Supplies Inclusive" package from the Agency.

21.12 HOSPITAL SITTING SCOPE OF WORK

Companion Role: Our "Hospital Sitters" are engaged as private bedside companions. Their primary duties include patient monitoring, repositioning to prevent pressure sores, assistance with feeding, personal grooming, and emotional support.

Clinical Boundary: Staff are strictly prohibited from adjusting hospital equipment (e.g., ventilators, monitors), altering IV drip rates, or administering medications provided by the hospital unless specifically authorized in writing by the attending Hospital Physician and the Agency Director.

21.13 ADHERENCE TO HOSPITAL RULES

The Client acknowledges that our staff must abide by the rules and regulations of the specific medical facility (e.g., UTH, Medland, Coptic). If a hospital's "Sister-in-Charge" or Security requests our staff to leave a ward or facility for any clinical reason, the Agency will comply immediately. The Client will be notified, and a pro-rata credit will be issued for the remaining hours of the shift.

21.14 DISCHARGE AND TRANSPORT

Discharge Assistance: If a patient is discharged during a sitter's shift, the staff member can assist in packing the patient’s belongings and escorting them to the vehicle.

Home Transition: Our staff are not permitted to travel in the Client’s private vehicle with the patient unless a prior "Home Transfer" agreement is in place. Our staff will use Agency-managed transport (Yango for Business) to relocate to the patient’s home if the service is transitioning to Home Care.

21.15 REPORTING AND ESCALATION

While in a hospital setting, our staff’s first point of escalation for any sudden change in the patient's condition is the Hospital Ward Nurse. Our staff will then immediately notify the Agency Director and the Family. The Agency is not liable for delays in the hospital’s own internal emergency response times.

21.16 NOCTURNAL VIGILANCE (Night Shifts)

For 12-hour night shifts, our sitters are required to remain alert and responsive. If a client provides evidence (via video or hospital report) that a sitter was grossly distracted sleeping on duty, the Agency will provide a full refund for that shift and disciplinary action will be taken against the staff member.